Overview

Hollis has a rare opportunity for a proactive Business Support Manger within our well-established Business Support service. The team play a key role at Hollis, providing administrative and organisational support to our fee earning teams, ensuring smooth running of the day-to-day business functions such as document production, diary management, internal/external communication and project work.

The Business Support Manger will be responsible for a small delivery team of Business Support Specialists across the Midlands region. You can expect day to day people management responsibilities alongside elements of service delivery, taking ownership of proactive and reactive workflow.

You will work closely with Senior Associates, Directors and our Head of Operations to collaborate and work towards continuous improvement of workflow. Service delivery will involve managing a variety of internal systems, creating/editing/formatting documents and templates, troubleshooting and acting as the point of escalation to solve problems as they arise.

Responsibilities

• Lead and develop a high-performing, diverse team by coaching, mentoring, and setting SMART objectives, while promoting Hollis values and fostering an inclusive culture.
• Provide administrative support to allocated Directors/Senior Associates, this may include diary management, processing of expenses, travel bookings and other ad hoc tasks.
• Production of documents/reports from Fee Earners allocated to the Regional Hub. Show initiative within the shared workflow to complete tasks in order of priority and ensure deadlines are met.
• Collaborate with other department managers to allocate resources effectively, conduct capacity planning, and ensure delivery in line with agreed KPIs and SLAs.
• Monitor financials against service plans, ensuring the service is operating according to budgets and expectations
• Identify and implement opportunities for new systems or ways of working, ensuring clear communication, training, and smooth transitions.
• Act as an ambassador for the department, promoting the team’s value to the wider firm and managing key stakeholder relationships to meet client expectations.
• Support other managers and Senior Management with projects, new initiatives, and business support activities, acting as a champion for change and deputising as required.
• Ensure compliance with department governance, maintaining up-to-date training and adherence to risk management protocols, and contributing to the risk register.

Your experience:

• Experienced manager with at least 3+ years in a similar role, ideally with a background in supporting fee earners.
• Solid understanding of setting SMART objectives.
• Creative problem-solver, able to find solutions to challenging situations.
• Experience in proactively identifying and delivering opportunities for continuous improvement.
• Skilled at managing senior stakeholders effectively.
• Technologically proficient, with strong working knowledge of Microsoft applications, including Teams, SharePoint, and Copilot.
• Able to perform effectively under pressure and prioritise workload efficiently.
• Demonstrated organisational abilities, managing multiple team members and stakeholders.
• Flexible and adaptable to change, supporting the implementation and adoption of new systems or processes.

The Company

Hollis is a leading independent real estate consultancy. We work with owners, occupiers, developers and funders, across both private and public sectors, to help them get more out of their real estate, at every stage of the property life cycle.

We’re a multi-skilled team of surveyors, engineers, ESG consultants, project managers and technical specialists operating across the UK, Ireland, Germany, Spain and The Netherlands. We have a unique way of working and believe that people do things better by doing them together. We aim to do the right thing, be clear, transparent and find some fun along the way.

Why join us?

We are hardworking, progressive, successful and fun. We’re independently-owned and independently-minded, not afraid to give honest advice or to be ourselves. We aim to achieve the right balance for you, delivering excellent client service whilst supporting you in fulfilling your potential and achieving your goals.

We offer a highly attractive salary and a generous benefits package including:

• Life assurance and private medical insurance
• Season ticket loan
• 5% Employer pension contribution
• 25 days of holiday and an extra day off on your birthday
• Cycle to work scheme, retail vouchers, gym discounts and more
• EV car scheme
• Longevity awards

Hollis operates a hybrid-working policy giving employees the opportunity to work between their home and our offices, where their job allows it. In addition, employees are encouraged to request flexible working hours when needed and we work hard to accommodate where we can.

We are a sociable bunch and host pay day drinks, quarterly lunches, quiz nights and cultural and sporting activities to socialise and have fun with your colleagues. We also give back and take part in numerous charity events all over the country throughout the year.

We're Inclusive

Together we welcome, we embrace, and we celebrate our differences. Our aim is to provide a diverse and inclusive workplace which supports and cares for all our employees, including those from underrepresented or non-dominant groups. We’re focused on a culture of inclusion; where all barriers including prejudice are removed from our working environment; and where all our people are empowered to be the best they can be.

Don’t meet every single requirement? If you would like the opportunity to join Hollis but your past experience is not an exact match, we encourage you to apply anyway as you could be the right candidate for this role or another role within the company.

If you require alternative formats of our documents or need to apply offline, please get in touch with the talent acquisition team: talentacquisition@hollisglobal.com or call us on 020 7622 9555.